How Do I Start Renting ?
To create your Cinesprite.com account, click "Join Now on our home page. You will be directed to a registration page. Enter the required personal information, select the membership type as Subscribe, review our Terms of Use, and click the blue "Submit" button. Then you'll be asked to choose your membership plan, select your plan and proceed to make the payment. Complete your details by providing your shipping information. Now you're ready to start adding movies to your Queue.

How do I browse movies and search for specific titles?
Type your keyword to the right side search box provided in the header of the page and click go, your search results will be displayed. Alternatively take your mouse pointer over the Browse Movies icon below header and you will get the list of all categories (Genre, Language, Media etc.) click on them to browse movie by category.

How do I manage My Queue?
Managing your Queue is now easier than ever! It puts you in charge of your online DVD renting experience. Once you find the movie you like, you can add it to your Queue in two simple steps
1. Click the Add to Q link below the movie synopsis on right side.
2. Choose the media type and Q position in the pop-up box and click confirm.
Once movies have been added to your queue, the link will automatically change to “In Q”. To prioritize them in the order you'd prefer to watch them, simply drag and drop within the “mini-Rental Q” on the right of your screen to re-prioritize. Or you can click on “My Rental Q” on top of page or click the pop-out icon from the “mini-Rental Q” to access the “My Rental Q” page and enable additional Queue options.

 

How do I prioritize movies in my Rental Q?
Take the mouse over the title, the cursor will change to a 4-directional arrow. Click the left button of mouse and drag and drop the movie to desired location. The priorities will be updated automatically.

 

How do I remove movies from my Rental Q?
Check the box provided before movie name and click delete on top of the page. This feature is available in “My Rental Q” page only.

 

How do I add sets/series and manage them within My Queue?
We give you the option to add a box set or series to your Queue, one volume at a time. The titles will be shipped according to availability. We currently do not support grouping the series so that it come only in order. At present you get the available disc from the set in the order prioritized by you. We are however working on to introduce the group discs feature which will enable you to receive the titles in order.
Please note that discs are always shipped separately in individual envelopes. Each disc of a multi-disc set usually counts as separate rentals. Examples include:
Bonus Discs - the supplemental discs that contain extra features
TV Shows - the individual discs that make up full seasons of a TV series
Television Miniseries - the individual discs that make up the original multi-part television programming

 

How do I receive movies ?
In order to receive movies properly it is recommended that you add at least 10 movies to your rental Q. After you have added movies to your Q and made the payment you will receive your movies in separate envelops via courier. All these envelops will carry a seal, please accept only if the seal is not broken.

 

Which movies will I get?
You will be assigned movie based on the priorities you have set. If your first priority movies is not available system will assign you the next available movie from your rental Q. In case your Q is short and all of the movies are not available then your next shipment will happen as soon as a movie from your rental Q becomes available.

 

How do I return movies ?
To return movies simply schedule a pick-up by calling customer care or choosing date from the calendar provided in right side “Movies-At-Home” box.

 

Can I schedule a pick-up for today ?
No you cannot schedule a pick-up for today and Sundays.

 

What are the acceptable methods of payment ?
We accept all major credit cards as well as check for personal/business accounts. Please refer to our Terms of Use for additional information regarding payment methods.

 

How do I view my online rental activity and previous rentals?
Sign in to your account, click on the My Account link, and click on View Rental History.

 

How do I rate movies ?
To rate a movie, just click on the star value that best represents your opinion, even if you didn't rent if from Cinesprite.com Once you have rated a movie, the color of the stars will change to blue so you can easily determine that you have already rated the movie.

 

Can I rate a movie even if I didn’t rent it through Cinesprite.com?
Yes, rate any movie you've seen before whether or not you rented it from Cinesprite.com. The more movies you rate, the more we'll know about what you like.

 

How do I cancel my Cinesprite.com membership?
You can cancel your membership by writing an e-mail to customercare@cinesprite.com with subject as service cancellation and customer id, address and reason in the body of the mail. The customer care executive will get in touch with you complete the cancellation process.

 

How do I contact Customer Care ?
You can contact customer care by clicking on the link customer care on the top of the page. Select the problem type, compose message and click submit. Your answer will be posted in My Inbox section. Alternatively you can also write an e-mail to customercare@cinesprite.com from your registered e-mail. You can also call us at 0124-3010070 from 9AM till 8 PM excluding Sundays and national holidays.

 

How do I report an issue with a DVD (damaged, unplayable, not received, not checked in, received wrong title)?
Sign In to your account, click on the "My Rental Q" link located below header. From the Movies at home list, click the "Report Problem" link for that movie, located on the right side. This function will allow you to select the issue and have the same title resent, or the next available title in your Queue sent. If you are experiencing the same issue multiple times, reporting the issue each time will allow us to track down the cause of the issue.